Buying on Retwho Policy

Introduction

Welcome to Retwho, your trusted B2B marketplace that bridges verified wholesalers and retailers. Our platform is designed to ensure a secure, transparent, and efficient buying experience for businesses and individual consumers alike. This policy defines the expectations, responsibilities, and protections for all buyers on Retwho.

Who Can Buy on Retwho?

We welcome both business and consumer buyers:

• Retailers : Businesses purchasing bulk products from wholesalers for resale.

• Consumers: Individuals purchasing from verified retailers directly through our platform.

What Can Be Purchased?

Retwho offers a wide catalog of products across various industries. However, we maintain strict control over what can be sold and purchased:

• Illegal or Regulated Goods: Including weapons, narcotics, unlicensed alcohol or tobacco, and any items restricted by local or international law.

• Counterfeit Products: All goods must be original and verifiable. Counterfeit listings are prohibited, and buyers are encouraged to report any suspicious activity.

Buyer Responsibilities

To maintain a trustworthy marketplace, buyers must uphold the following standards:

• Accurate Information: Provide complete and accurate details during account registration and checkout.

• Legal Compliance: Ensure that your purchases align with applicable laws and trade regulations.

• Informed Purchasing: Carefully review product descriptions, images, specifications, seller policies, and shipping terms before placing an order.

• Prompt Communication: Engage respectfully and timely with sellers if you have questions or face issues.

• Timely Payment: Ensure full and timely payment as per seller-defined terms.

Order Fulfillment & Delivery

• Order Processing: Sellers are responsible for confirming and dispatching your orders. Buyers will receive automated updates throughout the process.

• Shipping & Delivery: Sellers must deliver orders securely and on time. Buyers should ensure accurate shipping details to prevent delays.

• Receiving Products: Upon delivery, inspect your items immediately for quality, damage, or discrepancies. Report any concerns directly to the seller.

Returns & Refunds

• Seller-Defined Policies: Each seller may have unique return and refund terms. Buyers are encouraged to review these policies before purchasing.

• Issue Resolution: If your item arrives damaged, incorrect, or does not match the description, communicate with the seller first. Escalate to Retwho Support only if unresolved.

Prohibited Buyer Activities

The following actions are strictly prohibited and may lead to permanent account suspension:

• Fraudulent Behavior: Including using false identities, stolen payment methods, or manipulating reviews.

• Abuse or Harassment: Any threats, abuse, or offensive behavior toward sellers or Retwho staff is grounds for removal.

• False Claims: Submitting dishonest complaints or refund requests will not be tolerated.

Product Authenticity & Quality Assurance

• Buyer Diligence: Always verify the seller's credibility and product authenticity before confirming a purchase.

• Seller Obligations: All sellers are required to ensure their products are genuine, safe, and accurately represented.

• Buyer Feedback: If a product fails to meet your expectations, leave constructive feedback and report any violations.

Reporting Violations

If you suspect a seller is violating platform policies or engaging in unethical activity, please report it via our official support channels. Retwho investigates all claims thoroughly and maintains strict confidentiality.

Consequences of Violations

Violation of buyer responsibilities may result in:

• Account suspension or permanent termination.
• Cancellation of pending orders.
• Legal action where applicable.
• Reporting to authorities or fraud prevention networks.

Platform Tools & Buyer Support

Retwho provides advanced tools to enhance your purchasing experience:

• Streamlined checkout and order tracking.
• Secure payment integrations.
• Direct messaging with verified sellers.
• Buyer protection workflows (for eligible orders).

Explore our Help Center for video guides, FAQs, and live chat support.

Policy Updates

This policy may be updated periodically to reflect platform improvements, regulatory changes, or user feedback. The latest version will always be posted at www.retwho.com Significant changes will be communicated via email or in-app notifications.