Selling on Retwho Policy

Introduction

Welcome to Retwho, the trusted B2B marketplace designed to connect verified wholesalers and retailers, enabling seamless, transparent, and scalable commerce. We do not sell products directly. Instead, we empower businesses to connect, collaborate, and grow by providing the tools and trust they need to succeed.

Who Can Sell on Retwho?

• Wholesalers: Businesses that sell goods in bulk for resale by retailers.

• Retailers: Businesses that purchase wholesale products and sell directly to end consumers.

What Products Are Allowed on Retwho?

Most physical products are welcome, with certain restrictions:

• Illegal or Age-Restricted Products: Firearms, drugs, alcohol (unless licensed), tobacco (unless applicable), or any product requiring age verification.

• Counterfeit Goods: All products must be original and legally sold.

• Intangible/Digital Goods: Only allowed upon prior approval. Please contact our team for case-by-case consideration.

Seller Responsibilities

All sellers are expected to maintain high standards of professionalism, transparency, and customer satisfaction.

• Accurate Listings: Use clear, concise descriptions, current prices, and high-quality product images.

• Inventory Management: Ensure product availability is updated in real-time.

• Competitive Pricing: Stay market-aware to attract more buyers.

• Prompt Communication: Respond quickly to inquiries and order-related messages.

• Order Fulfillment: Deliver accurately, securely, and within the stated timeframe.

• Customer Satisfaction: Handle feedback, returns, and disputes with integrity.

• Legal Compliance: Operate within all applicable local, national, and international laws.

Prohibited Activities

The following behaviors are strictly forbidden and will result in immediate action:

• Fraudulent Practices: Fake listings, account manipulation, price rigging, or misleading claims.

• Spamming: Unsolicited promotional messaging to buyers or other sellers.

• Abusive Conduct: Any form of harassment, threats, or inappropriate behavior toward users or Retwho staff.

Quality Assurance & Authenticity

To protect our buyer ecosystem and uphold Retwho’s reputation:

• Product Authenticity: Only genuine products may be listed. Proof of authenticity may be requested at any time.

• Quality Standards: Products must meet safety and quality regulations of their respective categories.

• Issue Resolution: Address quality-related complaints swiftly to prevent escalations or penalties.

Violations & Enforcement

Failure to comply with this policy may result in one or more of the following actions:

• Listing remova.
• Temporary or permanent account suspension.
• Forfeiture of any earned marketplace privileges.
• Legal consequences and reporting to authorities if necessary.

Reporting Violations

We take compliance seriously. If you encounter a seller violating this policy, please report the issue to our compliance team. Investigations are conducted discreetly and swiftly.

Platform Tools & Support

As a Retwho seller, you gain access to robust tools for:

• Product and order management.
• Buyer communication.
• Inventory and pricing control.
• Sales analytics and insights.

Visit our Help Center for documentation, video tutorials, and FAQs.

Policy Updates

We may modify this policy periodically to reflect operational changes, legal updates, or user feedback. The most current version will always be available on our website. Significant updates will be communicated via email or in-app notification.

Contact Us

For questions, concerns, or to exercise your data rights, please reach out to us:

Thank you for verifying your business with Retwho. Together, we’re building a safer, smarter, and more reliable global B2B commerce platform.