Cancellation Policy

Introduction

At Retwho (“we,“ “our,“ “us“), we understand that circumstances may change, and you may need to cancel your account. This Account Cancellation Policy outlines the process, rights, and responsibilities related to account cancellation on our platform. By using Retwho.com, you agree to comply with the terms set forth in this policy.

How to Cancel Your Account

If you wish to cancel your Retwho.com account, you can initiate the cancellation by following these steps:

• Log into your account on the Retwho platform.
• Go to Account Settings.
• Request cancellation by contacting our support team at support@retwho.com or through the contact form in your account dashboard.

Once the request is received, our team will review it and confirm the cancellation process.

What Happens After Cancellation

Upon successful account cancellation:

• Access Restrictions: You will lose access to all features and functionalities of Retwho.com associated with your account, including but not limited to order management, product listings, and marketplace services.

• Data Deletion: We may retain some of your data for legal, regulatory, or operational reasons, as outlined in our Privacy Policy. However, you can request to delete your personal data by contacting us.

• Refunds and Credits: If you have made any advance payments or deposits, refunds will be processed in accordance with our Refund Policy. No refund will be provided for services already used or orders already completed.

Refund Policy Upon Cancellation

If you wish to cancel your Retwho.com account, you can initiate the cancellation by following these steps:

• Refund requests will only be processed after all active obligations have been fulfilled.
• Refunds will not be provided for any transactions that have already been completed, such as orders delivered, services used, or goods purchased.
• Any fees paid for services provided during the active period of your account will not be refunded unless explicitly specified in the individual service agreement.

Retwho’s Right to Cancel Accounts

We reserve the right to terminate or suspend accounts at our discretion for the following reasons:

• Violation of Terms: If you violate any part of our Terms & Conditions or engage in fraudulent or abusive behavior, we may cancel or suspend your account.

• Inactive Accounts: Accounts that remain inactive for an extended period may be subject to cancellation after appropriate notice.

In the case of termination due to policy violations, no refund will be issued.

Reactivating a Canceled Account

If you wish to reactivate your account after cancellation, you may contact our support team at support@retwho.com. Account reactivation is subject to approval and may require verification of your identity and the resolution of any pending issues.

Impact on Services and Features

Upon cancellation of your account, you will lose access to the following services:

• Marketplace Services: Including order placements, product listings, and communication with wholesalers and retailers.

• Subscription-based Features: If you were subscribed to any premium services, those will be terminated immediately upon cancellation.

• Account Data: Your account information and related data may be retained for legal or regulatory purposes but will no longer be accessible to you unless otherwise specified.

Changes to This Policy

Retwho reserves the right to modify or update this Account Cancellation Policy at any time. We will notify users of any material changes through the platform or via email. Continued use of the platform after such changes will constitute your acceptance of the updated policy.